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Dear zooplus Customer,
We value your trust, which is why protecting your data, privacy rights and your right to know how your information is being collected, processed and used is of the greatest importance to us. Our data protection practices are in accordance with the German Federal Data Protection Act (Bundesdatenschutzgesetz/ ‘BDSG’) as well as the German Telemedia Act (Telemediengesetz/ ‘TMG’).
In order to process your order as best as possible, the data required for the transaction is stored and passed on to the delivery company. If you lose your information, please contact our customer services team (www.zooplus.co.uk/contact) and we will send you a copy of your order. The personal data you submit to zooplus will not be passed on to any unauthorised third party outside the company.
a. It is important to us that we provide you with a customer-friendly order and delivery service, both before and during the delivery process. Depending on the Delivery Service Provider (DSP) you have selected, this may include the opportunity to select delivery time, date and location/ destination prior to parcel dispatch and during transit. In order for the DSP to provide a time frame for delivery of your parcel, we need to pass on personal details such as your address, email address and, where available, contact phone number to the delivery company. Depending on the DSP you have selected, you will receive an email or a text message with further details of your delivery and the possibility to change delivery options where possible.
As a customer you can actively give us your permission to send you personalised special offers and advertisements by zooplus.co.uk. These will be sent to your postal or email address.
This communication is a compulsory part of the contractual relationship with zooplus AG and cannot be avoided. More information can be found in our Terms and Conditions under section 4: Dispatch and delivery.
b. In addition, we also commission countries outside of the European Economic Area (EEA) to assist us with business processing and customer care. The transferred services include, for example, the listing of new products, the creation and translation of product descriptions in the shop, general shop maintenance, translation work, auditing and/or warehouse control. These service providers have access to personal customer data only to the extent they need in order to fulfil their tasks. We ensure that the transmission of customer data to these companies is carried out in accordance with the Data Protection Act. The "Standard Treaty II" of the European Union is applied. These are standard contract clauses for the transfer of personal data from the European Community to third countries, which are set by the European Commission in order to ensure an adequate level of data protection.
c. From time to time, we may also send your product information or advertising via post or email to the address given at the time of purchasing. You may opt out of the processing and use of your personal data for advertising purposes at any time by contacting our Customer Services team using our contact form, which can be found at the following web address: www.zooplus.co.uk/contact
d. Camera and photographs: the zooplus app requires access to your device’s camera. No data will be collected or stored by us. Access only allows you to read a barcode. Access to your media files will also be required if you would like to upload any images to the app from your mobile.
In order to transfer personal data, zooplus.co.uk uses the Secure Sockets Layer (SSL) security protocol with 128-bit encryption. This technology offers the best possible security and is also used by all major high street banks to protect online banking data. All payment methods offered by us are fully protected by these safety standards. You will be able to identify that the website is using encrypted data transmission by the closed padlock symbol visible in the bottom status bar of your browser.
In detail, our security guarantee is as follows:
Our software, which uses Secure Socket Layer (SSL) as standard, encrypts your personal data such as your name, address, bank account number and credit card number whenever you make an order. SSL is supported by most browsers and ensures that your data reaches our server in a form of code that is unreadable for unauthorised persons.
To date, no damage has been incurred to a customer of zooplus.de due to the illegal use of their credit card or bank information. If a case of misuse occurs during a purchase on our website, most credit card issuers are liable for all amounts in excess of an initial EUR 50.00. Should your bank require you to pay the initial amount, then we will take over this amount on your behalf. A condition of this is that you inform your bank or credit card company immediately that you suspect your bank or credit card details are being used fraudulently.
Here you will find a list of the web analysis services that we use:
a. Google Analytics
If you wish, you can also prevent Google from collecting and processing the data (including your IP address) by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en
b. Adobe Analytics and Omniture
You can view, edit and remove your personal data at any time in the “my zooplus” section of the website by logging in using your email address and password. If you have forgotten your password, you can simply click on the “Forgotten your password?” link on the log-in page, then enter your registered email address into the form and we will send you a replacement password. If a third party is trying to gain access to your data, this process is safe, as the new password will be sent only to your personal email address.
Your personal data will only be kept as long as necessary for the provision of our services. Sometimes longer-term data storage may be necessary for legal reasons.
You are entitled to demand free written disclosure of any personal information zooplus AG has stored about you. Upon notification of any necessary corrections, blockages or deletions, we will make these changes immediately on the basis of the information given, if legally permitted. You may revoke your consent for the use of your personal data at any time with future effect. For questions regarding data protection and the exercise of your rights, please write to us via our contact form (www.zooplus.co.uk/contact).
zooplus AG takes its statutory obligations into account and has appointed an operational data protection officer. All our employees have been obliged in writing to comply with the relevant regulations and guidelines on data protection and data security, as well as to protect data secrecy. In addition, the employees of zooplus AG are regularly trained in these areas.
Munich, 16 March 2017